Privacy Policy
How TrueNorthUSALogisticsLLC collects, uses, discloses, retains and protects personal information across our website, services and customer-support operations.
TrueNorthUSALogisticsLLC (“TrueNorthUSALogisticsLLC,” “TrueNorth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information provided through our website, services, communications, and customer-support operations.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request information, communicate with our team, or otherwise interact with our services.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
You may voluntarily provide:
- Full name
- Company or organization name
- Email address
- Telephone number
- Business address
- Service-related information
- Messages and inquiries
- Information submitted through contact forms
- Information provided during customer-support communications
- Other information you choose to provide
Please do not submit sensitive personal information through our website unless it is specifically requested and appropriate for the service being provided.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic information
- Date and time of access
- Website interaction and usage information
This information may be collected through server logs, cookies, analytics technologies, and similar technologies.
2. How We Use Information
We may use information we collect to:
- Respond to inquiries and requests
- Provide customer communication services
- Communicate with clients and prospective clients
- Provide information about our services
- Coordinate service-related communications
- Maintain and improve our website
- Improve customer experience
- Monitor service quality and performance
- Maintain security and prevent misuse
- Troubleshoot technical issues
- Maintain business and operational records
- Comply with applicable legal obligations
- Enforce our terms and policies
We will use personal information only for legitimate business purposes consistent with applicable law.
3. Customer Communications
As a logistics communication and customer-support business, TrueNorthUSALogisticsLLC may process information necessary to conduct customer communications and support activities.
Depending on the service and applicable arrangements, communications may include:
- Customer inquiries
- Service-related conversations
- Delivery-related communication
- Scheduling or appointment communication
- Status-related communication
- Escalation requests
- Operational communication
We seek to limit information collection and access to information reasonably necessary for the relevant business or communication purpose.
4. How We Share Information
We do not sell personal information as a business practice.
We may disclose information when reasonably necessary to:
- Provide or operate our services
- Maintain website and technical infrastructure
- Support business operations
- Protect our systems and users
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect our rights, property, or safety
- Investigate suspected fraud, abuse, or security incidents
Where third-party technology providers are used to support our operations, they may process information on our behalf subject to appropriate contractual or operational safeguards.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no website, electronic communication system, or storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted electronically.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, contractual, accounting, security, dispute-resolution, and legal requirements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
7. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Request information about how your information is processed
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact information provided below.
We may need to verify your identity before completing certain requests.
8. Children's Privacy
Our website and services are intended for businesses and general audiences and are not directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
9. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
Updates will be posted on this page with the revised Last Updated date.
11. Contact Us
For privacy-related questions or requests, contact:
TrueNorthUSALogisticsLLC
333 E Main St
Louisville, KY 40202
USA
Phone: +1 (267) 678-2477